This is our fourth visit this year to Andaz Mayakoba. We have the opportunity to travel all over the world (ff miles, hotel points); however, why go anywhere else? Andaz has it all! Impeccable, professional, and personable service, great food and lots of restaurant options, comfortable, clean, and fresh rooms, a beautiful and unique property with various ways to explore – by boat, bicycle, golf cart, walking gorgeous shaded paths, etc. But really to us, what makes Andaz our new favorite vacation spot is the service. The employees here go out of their way to make us feel special and appreciated.
A HUGE thank you to, Ramon, for all you do to take care of us. Thank you, Ramon, for always making our time here fun and memorable! Also, David, Facundo, Ezekiel, Jorge, and Betia – you all are rock stars! Thank you for pampering and spoiling us. We also want to give a big thank you to the wonderful ladies that service our room. You all do a fantastic job!
We recently stayed at the Andaz and loved it. Ramon makes the best Cadillac margaritas on the island. Aldo was excellent with customer service and massages – he recommended us to take a cozumel helmet diving tour. JJ was great with transportation. The villas on the beach were great and relaxing. The service was professional and amazing.
My stay at the Andaz Mayakoba Riviera was spectacular! The customer service was unbelievable, and all of the staff members were very friendly. The food was delicious and fresh. I will revisit this magical resort.
We stayed at the Andaz for four nights and loved the hotel and the food and beverage experience. They resolved every single detail with incredible attention, and we can’t wait to go back — superb property and service.
The best place I have ever stayed at! Love the staff and activities available at the resort. The staff is amiable and attentive, as well as possible for anything you need around the clock. The food at every restaurant located at the resort is delicious and fresh!
The beach is gorgeous, the pool is relaxing and the food delicious! Our poolside service was impeccable with each of our cabana boys, and we ate almost daily at Pulpo and breakfast buffet was delicious too. We realized we had made a mistake by not doing all-inclusive here, which we will do next time-even with minimal restrictions-seemed like a better option for our family.